No service after roaming activated

[Sophia]

I'm currently in Indonesia and I have activated roaming services. $500 prepaid amount have also been deducted from my account last week.
However I am still unable to receive or make phone calls or SMS. I've tried the manual network selection without any success.
I need this service urgently. Please assist.

Thanks,
Sophia

[Anonymous]

Hi @Sophia,

Welcome to the community!

I was able to pull up your account using your community details and confirmed that International Roaming should now be working.

You can visit this thread for Mobile Roaming Service Troubleshooting.

Let me know how it will go.

Cheers!

[Sophia]

Hi,

I've been trying as per the advice in this website but without any success.

Pls help me.

Thank you,

Sophia

[Erika]

Hi @Sophia, 

Apologies for the trouble. 

We'd like to know more about this concern. 

Can you please let us know the following: 

• Make and model of your mobile
• Message on Screen
• Available network

Regards, 

[Erika]

Hi @Sophia, 

We'd like to make a follow up regarding the case that you've raised to us previously. 

Please provide us with the details needed and we'll take it from there. 

Cheers, 

[Erika]

Hi @Sophia, 

We've raised this case to our Network engineers and we've received an update that changes has been made. 

This should now be fixed. 

Kindly retest and let us know should you need further assistance. 

Cheers,