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Hi @Adiejensen,
For SIM card replacement, we will need to arrange a callback with our Mobile Support Team for assistance. Kindly private message to us your preferred callback number and time.
How do I private message (PM) in the community
Regards,
Angeli
I have same issue. Moved sim card to differnt phone but that showed 'no service'. TPG staffer said they would have to refer to Technician and that I would hear back within 24 hours. Now 7 days and dozens of incomplete phone calls covering many hours later tpg hang up with a message saying the department was closed and for me to ring back when they re-open. Does TPG have staff issues at preent as my phone calls began at 11 am.
Hi @Ronaldo1,
For customers experiencing issues such as no signal with their mobile service, we recommend to check out this Community article: No Mobile Network Coverage?
If the issue persists, let us have your Customer ID or username via private message in order for us to assist you accordingly.
Regards,
Ahra_G