Payment issue

[Kyliieee]

My internet has been turned off yet the money is out of my account why is there nothing you can do about this?
It takes you 1 minute to turn off the internet but a week to turn it back on it’s a joke.

[BasilDV · Accepted solution]

Hi @Kyliieee 

Welcome to the Community!

We were able to locate your account using your community details and the modem shows that it's been online.

The payment has been made and service is working within specification.

Let us know if you need further assistance.

BasilDV