Pre payment

[Saugattamang]

My monthly bill was $69.99 but this time they charged me $84.99. When I checked my bill, it said pre-payment 20$. What is that extra 20$ pre-payment that I was charged?

[BasilDV]

Hi @Saugattamang 

We'd like to check the account and review the payment that was taken.

Kindly send us a private message with your account details.

BasilDV