Dear Mr Inaki
I am aware that this email is directed to you which is not normal as you have other more important things on your plate. However I am writing to you so that something can be done to improve the services of your call center and accounts dept based in the Phillipines who have frustrated and angered me.
These are the issues:
My apologies for complaining but I could not get any resolution or help with my issue: changing my direct debit instructions from credit card to bank account when my credit card was stolen
Thank you your patience and I hope this will help you to direct it to the appropriate person to improve your company