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Question about termination for ADSL2+

gobear
Level 2

I am a TPG customer and I am using ADSL2+ and I have just got a letter saying that it will be discontinued from 11 Feb so I need to change NBN before the date as it will be disconnected

Does it mean that TPG will be terminating it?  If so, I do not have to give 30 days notice of termination and I can switch another service provider at my own will?

Thanks

 

1 REPLY 1
Angeli
Moderator

Hi @gobear,

 

Welcome to TPG Community!

 

If you wish to terminate your existing ADSL service, you will need to call 1300 993 011 for assistance on the service cancellation. If you have a phone service with us and you wish to keep your telephone number, you will also need to arrange to port your telephone number to another provider before your termination date.

 

Regards,

Angeli