Hi @rossdurrance ,
Welcome to the community!
Drop me a private message with your account details together with your best contact number and preferred time. I will arrange one of our Account Specialists to contact you and discuss details of the refund.
I'm suppose to be getting a refund of $225, for not receiving min NBN. How do I know if I've received it in my account, does it show on my online TPG account balance or do I get notified?