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Refund is not processed for a long time

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Level 1a

Hi my TPG ID is XXXXXXX. I haven't been able to receive a refund of over $400 which my account page shows that it is processed on May 15, 2020. When will i be receiving a refund?

4 REPLIES 4
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Moderator

Hi @dreamwon

 

Welcome to the Community!

 

We'll chase this with our Accounts team and have someone to contact you for further discussion.

Please send me a PM with your preferred time and best number to be contacted tomorrow.

 

How do I private message (PM) in the community

 

BasilDV

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Level 1a

Hi BasilDV,

 

I called TPG few weeks ago and TPG agent has already organised a refund but it hasn't happend.

could you please check my account and its refund status?

 

Thanks,

 

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Level 1a

Someone contacted me yesterday and advised that refund instruction will be sent to me through email but it hasn't come yet. again Disapponting. 

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Moderator

We'll make a follow up on this matter and make sure that an update will be provided within the day.