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Refund is not processed for a long time

Level 1a

Hi my TPG ID is XXXXXXX. I haven't been able to receive a refund of over $400 which my account page shows that it is processed on May 15, 2020. When will i be receiving a refund?


Hi @dreamwon


Welcome to the Community!


We'll chase this with our Accounts team and have someone to contact you for further discussion.

Please send me a PM with your preferred time and best number to be contacted tomorrow.


How do I private message (PM) in the community



Level 1a

Hi BasilDV,


I called TPG few weeks ago and TPG agent has already organised a refund but it hasn't happend.

could you please check my account and its refund status?




Level 1a

Someone contacted me yesterday and advised that refund instruction will be sent to me through email but it hasn't come yet. again Disapponting. 


We'll make a follow up on this matter and make sure that an update will be provided within the day.