SIM failed to activate

[belindachong8]

Hi

I am unable to activate the new SIM. The reply SMS failed. Please advice what I need to do. This is my second message but no one has replied to me as yet. I have also tried the 1300993019 number.

Thanks

Be

[Ahra_G]

Hi @belindachong8 

We're sorry to learn that you are having issues in activating the SIM. 

Have you tried the steps from this article How to activate your TPG Mobile SIM card?

Nonetheless, I have since raised your concern to our Mobile Support Team for assistance. 

Should you have an alternative number other than the one on your file, please do send it via private message 

Regards,

Ahra_G

[belindachong8 · Accepted solution]

Thanks all sorted now.

B