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Says I have insufficient balance

KateE
Level 2
My monthly account fee was debited from my account days ago (debited twice actually), however I am unable to make calls still
2 REPLIES 2
Shane
Moderator

Welcome to the community, @KateE 

 

Thanks for raising this to us. We did an aritlce that you may find helpful, this will guide you a basic troubleshooting about home phone issues, please see the link below.

 

Troubleshooting Problems with TPG Home Phone Calls 

 

If the issue still persists, please send me a private message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 


@KateE wrote:
My monthly account fee was debited from my account days ago (debited twice actually), however I am unable to make calls still

 

Shane
Moderator

Hi @KateE,

 

I sent you a Private Message, please check your inbox.

 

Cheers!

 

 

My monthly account fee was debited from my account days ago (debited twice actually), however I am unable to make calls still