Welcome to the community, @KateE
Thanks for raising this to us. We did an aritlce that you may find helpful, this will guide you a basic troubleshooting about home phone issues, please see the link below.
Troubleshooting Problems with TPG Home Phone Calls
If the issue still persists, please send me a private message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial test and investigation.
How do I private message (PM) in the community
Regards,
@KateE wrote:
My monthly account fee was debited from my account days ago (debited twice actually), however I am unable to make calls still
