TPG Community

Get online support

Still haven't received my refund, i am tired of calling TPG every week.

Level 2

Back in early March i was supposed to return a wireless product to TPG, i returned it late and was charged $160. TPG then told me that i would get a refund once they receieved the product. After about a month i called TPG to ask and they said they received the product and will be sending me a refund. It's been 3 months, i have been calling every single week because you guys keep saying 3 to 5 business days and i still haven't got my money back. I am struggling with bills at the moment and TPG is making my life really difficult at the moment. Please is anyone able to help me, i have called them every week for 3 months and every phone call is the same waste of time. I want my money back! 


Hi @alex0826


We'd like to help turn your experience around and see what is the status of your refund.

Shoot me a PM with your TPG username or customer ID number to assist you further.