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Unable to access mobile usage on new Novus system

nicecat
Level 2

I have tried to go to the so-called "New" "MyAccount" page, but when I log in, always send me to the old "MyAccount" pages with "Moved to Novus" shows under my current mobile plan.

 

I tried to log in with my mobile number, customer number, old user name, everything I have but failed everytime. I remember I logged into the new my account page once a couples of weeks ago with my mobile number, but now it's not working.

 

Anyone can help please?

1 REPLY 1
Aubrey
Moderator

Hi,

 

You can try logging in using the new customer ID for your mobile service. Check out TPG Mobile - Introduction to the new My Account.

 

If are still unable to log in, send us a private message with your mobile number so we can further check this one for you.

 

Cheers!