Unable to access mobile usage on new Novus system

[nicecat]

I have tried to go to the so-called "New" "MyAccount" page, but when I log in, always send me to the old "MyAccount" pages with "Moved to Novus" shows under my current mobile plan.

I tried to log in with my mobile number, customer number, old user name, everything I have but failed everytime. I remember I logged into the new my account page once a couples of weeks ago with my mobile number, but now it's not working.

Anyone can help please?

[Aubrey]

Hi,

You can try logging in using the new customer ID for your mobile service. Check out TPG Mobile - Introduction to the new My Account.

If are still unable to log in, send us a private message with your mobile number so we can further check this one for you.

Cheers! 

[Marlen]

I have similar issue, tried username, Customer ID, various phone number as I have 4 SIM Card under one single Customer ID. Can only view the topmost SIM mobile, not the other 3 account as there is no provision to select other SIM Card.