TPG Mobile - Introduction to the new My Account

[Manuel]

For some existing TPG mobile customers, you may have noticed that we've done an upgrade on your My Account portal.

This article will explain the basic features of the new and upgraded My Account portal, our online account management tool:

• Logging in to My Account
• How to navigate the My Account layout

Simply follow the steps below:

Logging in to My Account

1. Go to https://www.tpg.com.au/myaccount. Alternatively, click on the My Account button in the top menu bar on our website.
2. Log in with the Mobile Number and password for your TPG service.
3. You can retrieve forgotten passwords at https://account.tpg.com.au/reset-password.

 

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 – Account overview

This is a fixed section that lists the following information:

Information	Useful for
Primary contact name	Confirming the account holder (bill receiver)
TPG username/Mobile Number	Logging into My Account
Customer ID	Reference number when contacting us
Amount owing	Checking if any money is owed on the account

Section 2 – Service management

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of Toolbox after logging in.

Additional options will display depending on which type of service is selected:

Service type	Additional options	Useful for
Home Wireless or 5G Home Broadband	Dashboard	Quick overview of plan Check current data usage (simple) Check when usage resets Add a Data pack
	Volume Usage	Check current data usage (detailed) Check when usage resets Check data usage history Add a Data Pack
	Change Plan	Check current plan details Change broadband plan
	Moving Home	Lodge a relocation for your TPG services
	Settings (if applicable)	Toggle Port Blocking
Mobile	Dashboard	Quick overview of plan Check current call usage (simple)
	Mobile Usage	Check current call usage (detailed) Check call usage history
	Manage Call Packs	Add or remove call packs
	Change Plan	Check current plan details Change mobile plan
	Manage Prepaid Balance	Add prepaid credit (optional for excluded usage)
	Settings	Toggle Calling Line ID Blocking Toggle Call Barring options Toggle Call Forwarding/Diverting options
	Request PUK Code	Your SIM PUK Code

Section 3 - Account management

This is a fixed section that gives you the following options:

Option	Useful for
About Me	Check current contact details Update contact details Add, edit or remove additional contacts Change account password
Invoices	Check invoice history
Payment Details	Check current payment details (partially masked for your security) Update payment details Change the bill receiver
Notifications	Check history of account notifications
Add New Service	Add an additional service to your account

 

Section 4 – Logout button

Use this button to log out after using My Account. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.

 

Related Article:

TPG Mobile - Online Account Management Tool - My Account - TPG Community

[ryanB]

How do I get back into the old account portal to download my old invoices?

They dont appear in the new portal and I had no notice that the new portal was coming!

[Anonymous]

Hi @ryanB,

Welcome to the community!

I would love to help involve our Account Specialists Team to get your old invoices, send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time so we can arrange them to contact you.

How do I private message (PM) in the community

Regards,

How do I get back into the old account portal to download my old invoices?

They dont appear in the new portal and I had no notice that the new portal was coming!

[BasilDV]

Hi @ryanB 

Our team did not receive your account details, which we don't have any update if your case was resolved.

In case you still want to download your old invoices, please login to TPG My account using your old customer ID number.

Let us know if you need further assistance.

BasilDV

[ryanB]

Hi BasilDV

I logged in with my old customer ID number and got the old portal.  I swear that was taking me to the new one still the other day.

Thanks for your help and folow up.

cheers

[victorba50]

Still my old account, looks and functions exactly the same.

[DarkHalf]

Hi Manuel,

I have received emails about the changes to one of my accounts with TPG - in this case, a Mobile account.

I have tried to go to the so-called "New" "MyAccount" page, but when I log in, everything looks EXACTLY the same as the old "MyAccount" pages.

The one difference I can see is that my Mobile account status now shows "Moved to Novus". I now don't have access to the functions for this particular account that I used to have. There are no buttons for:

Mobile Usage

Mobile Change of Plan

Add Prepaid Balance

Change Number

Mobile SErvice Control Panel

Get PUK Code

All of the buttons listed above are available for one of my other mobile accounts.

What does this mean? This is extremely confusing.

Regards,

Derek

[BasilDV]

Hi @DarkHalf

Thanks for reaching out.

Have you used the new customer ID number to access your account or still the old customer ID?

We sent you an email providing the new customer ID number for you to use.

Let us know how it goes.

BasilDV

[DarkHalf]

Hi BasilDV,

I am sorry for seeming so incompetent ...

I have been a customer with TPG for many years, so it has been a very long time since I originally logged into MyAccount.

If I log in today, I do not use my "Existing Customer ID", I use the first part of my email address as the login credential. The email you sent me tells me to log in using my mobile number - I have never logged into TPG with this mobile number that I can recall - I only use the email address type of login.

Please note that I am administering 2 mobile accounts and an NBN account with this login.

Any more advice you can supply would be appreciated.

Regards,

Derek

[BasilDV]

Hi @DarkHalf

We'd like to look into it in order to provide proper instructions.

Please send me a PM with your 2 mobile details along with your NBN account.

BasilDV