I was living at a property in QLD (brisbane area) with 5g account. TPG automatically took out the nominated moneys for this (totally understandable) but I had to cancel the 5G account and move back to NBN as where I moved did not have 5G service :-( .. Not a problem as I organised for NBN to be connected paid the $74.99 for my service to be connected and all was ok. I recieved an email stating that my 5G account was deactivated and that I would receive a $54.15 would be credited to my account. I have just now receved another invoice for my previous property and TPG have taken the credited $54.15 from my account. Not happy. What can be done to get back my money and sort out this mess ?
Allow us to conduct further assessment on your old account to see as to where the credit has gone through. Send us a PM with your TPG customer ID or username and we'll take care of it.