My parents have had this same issue, and because of this TPG have made there account unfinacial and cut off all services. Even though TPG admitted over the phone (Having to use a private mobile) that the processing issue was their fault.
They were happy to reconnect it ...... if my parents paid an addition payment via a credit card, and then wait 4 business days.
They've just lost customers, becuase their customer service team arn't willing to help one bit, or understand anything from a customers view point
Apologies for the trouble. I'd like to arrange a call from our accounts team to look into it.
Please shoot me a private message with your TPG username or CID number along with your preferred time and best number to be contacted.
Thanks Basil DV!
Before doing this, I just checked my bank account, and I find the debit has just been made. That is about a week later than normal, which is why I was concerned.
Thanks for your message!
We have tried to contact you, but to no avail. Nevertheless, we have already reactivated your mobile service and it should be working now.
Should you require further assistance, please let us know. Cheers!