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TPG debit has not gone through

Level 3

I've just noticed that for some reason the monthly TPG debit has not been applied to my bank. It is usually 1st of month to 3rd of month. 

7 REPLIES
Level 1

My parents have had this same issue, and because of this TPG have made there account unfinacial and cut off all services. Even though TPG admitted over the phone (Having to use a private mobile) that the processing issue was their fault. 

They were happy to reconnect it ...... if my parents paid an addition payment via a credit card, and then wait 4 business days.

They've just lost customers, becuase their customer service team arn't willing to help one bit, or understand anything from a customers view point

Moderator

Hi @alanguide and @UpsetUser,

 

Apologies for the trouble. I'd like to arrange a call from our accounts team to look into it.

 

Please shoot me a private message with your TPG username or CID number along with your preferred time and best number to be contacted.

 

Kind regards,

Level 3

BasilDV wrote:

Hi @alanguide and @UpsetUser,

 

Apologies for the trouble. I'd like to arrange a call from our accounts team to look into it.

 

Please shoot me a private message with your TPG username or CID number along with your preferred time and best number to be contacted.

 

Kind regards,


Thanks Basil DV!

 

Before doing this, I just checked my bank account, and I find the debit has just been made. That is about a week later than normal, which is why I was concerned.

Thanks for your message!

Moderator

You are welcome @alanguide.

 

Thank you for the information as well. Should you require any assistance, please let us know.

 

Kind regards,

Level 1a

I have just discovered this is why i have lost all my mobile services.  I have been trying to get onto customer service all day, just to spend several hours on hold.  

 

 

 

Moderator

Hi @user21,

 

Thank you for your PM.

 

The case has been endorsed to our Accounts Team and an account specialist will be in touch within the day to further discuss the matter.

Moderator

Hi @user21,

 

We have tried to contact you, but to no avail. Nevertheless, we have already reactivated your mobile service and it should be working now.

 

Should you require further assistance, please let us know. Cheers!