I know it's foolish to be repeating the same thing said by so many on this forum...but TPG genuinely don't give a ** about their customers....this is I know through my own experience with them..... God forbid you give them authorisation to charge your bank account...they go crazy and charge your account with any amount they wish...without any expanation....and they go back on the deals they make...Just before joining,I was promised a six month lock in period NBN plan with the option of paying the new development charge of $300 over six months....but instead, they send me emails with lock in periods of 18 months and inform that payment of the new development charge must be done upfront....who the ** would want to stay with this company for 18 months...ridiculous how they lie to secure the customer and then go back on deals.....and God forbid you try to talk to somebody in accounts and billing or installation via phone...you ll be put on hold for an eternity....I have had enough with this company already.... I want out....I kinda know there's no point in me even posting this....I might as well put my head through a wall....
Welcome to the Community!
We're sorry about the poor experience. We will certainly be reviewing your recent interaction with TPG in an effort to identify areas in which we can improve, as we strive to provide our customers with the best possible customer experience each and every time.
We'll chase this with our Accounts Team tomorrow and check what happened in this instance as they are already closed for tonight.
We'd appreciate if you can provide us with your best contact time & number via private message so we can organise a contact to be made.
Hi @elainelizj2019, our Accounts Team tried to contact you on the mobile number we have on file, but to no avail.
Please PM us your best contact number and most convenient time to receive a call so we can organise a callback.
We'll wait for your details. Thank you.
Good day, @elainelizj2019!
I've seen that you have been exchanging emails with one of our Accounts Specialists regarding the charges on the account.
Should you still require assistance, please don't hesitate to let us know or may simply reply directly via return mail.