TPG to TMC service why charging to my account

[4325652]

TPG has undertaken to provide a years paid service to

TMC, cost covered by TPG.

Given that TPG has billed me on eleventh september 2023

for email only service for period from eighteenth september

2023 to seventeenth september 2024, how does TPG intend

to refund me for the amount they removed from my bank?

[4325652]

addendum to my previous post,  and the in-voice number

is I321066713 .

[BasilDV]

Hi @4325652 

We'd like to have a better understanding of the situation and see what we can arrange for you.

Please send us a private message with your account details.

BasilDV

[4325652]

PM sent.

[4325652]

TPG's statement that:

"TPG will pay The Messaging Company email service charge until 15 September 2024."

is as promulgated on their webpage here:

https://support.tpg.com.au/tpg-email-messaging-company

In fact, TPG advance billed my account for email service for

the period from eighteenth september 2023 to seventeenth

september 2024.

TPG has not refunded my account for the advance billing

for the email service and have not given me any indication

they intend to do so.

FYI, I would suggest others check their TPG accounts and

the in-voices therein to monitor this practice of TPG's to pay

for the TMC email service up to 15 September 2024, not

from TPG's funds but instead from YOUR (TPG account) funds.

[Shane]

Hi @4325652 

Let us help coordinate this with our accounts team to discuss the charges of the email and better understand the situation.

Could you flick me a PM with your details?

How to send a PM? 

Regards,

TPG's statement that:

"TPG will pay The Messaging Company email service charge until 15 September 2024."

is as promulgated on their webpage here:

https://support.tpg.com.au/tpg-email-messaging-company

In fact, TPG advance billed my account for email service for

the period from eighteenth september 2023 to seventeenth

september 2024.

TPG has not refunded my account for the advance billing

for the email service and have not given me any indication

they intend to do so.

FYI, I would suggest others check their TPG accounts and

the in-voices therein to monitor this practice of TPG's to pay

for the TMC email service up to 15 September 2024, not

from TPG's funds but instead from YOUR (TPG account) funds.

[RobH]

We have had an IMAP email account for ages and now that we have transferred across to TMC these clowns have charged me for the next year. I have made 6 requests for a refund which they agreed to do so over the phone and in writing and they still REFUSE to make the payment. It's time that we took these people to the courts for deceptive and misleading conduct.

[BasilDV]

Hi @RobH

We'd like to have a better understanding of the situation and see how can we help with your refund.

Please send us a private message with your account details.

BasilDV