@BasilDV ,   You have more than enough details to identify my account.   How do I know that you even work for TPG?   Why do you need lots of sensitive information to identify me when I have already provided privately my account number.   Talk to the accounts department, you are illegally charging me for IMAP email services that you no longer provide.   Sort this out now and ask accounts department to issue a refund.   The only resolution needed is for TPG to issue an immediate refund.   There is no debate about the matter TPG are charging illegally.   Rob ... View more

We have lodged a complaint with our bankers as follows.   TPG no longer offer email services to any company in Australia and asked customers to migrate to other providers. We did in September last year and they now continue to make charges for accounts they no longer manage or hold. This misleading and deceptive conduct and is illegal. We want a refund. ... View more

Just to be very clear. TPG are still charging for IMAP services on email accounts that no longer exist at TPG. This is an illegal and  disgusting way to treat the loyal customers who have been there for years. If you had an IMAP account you paid a yearly fee for the service. They charged me in Oct/Nov last year and I fought them hard for a refund on one accounmt which they eventually did after I disputed the transaction with my bank. Now they have charged me another years fee on another account.  I demand an immediate refund for a service they no longer provide.  WARNING! Check your own credit cards for charges like this that they are trying to slip through. ... View more

Shane,    Here is the full email transcript showing that I am due for a refund, that has not yet happenned. Not impressed at all.   Rob   ... View more

We have had an IMAP email account for ages and now that we have transferred across to TMC these clowns have charged me for the next year. I have made 6 requests for a refund which they agreed to do so over the phone and in writing and they still REFUSE to make the payment. It's time that we took these people to the courts for deceptive and misleading conduct. ... View more

We have had an IMAP email account for ages and now that we have transferred across to TMC these clowns have charged me for the next year. I have made 6 requests for a refund which they agreed to do so over the phone and in writing and they still REFUSE to make the payment. It's time that we took these people to the courts for deceptive and misleading conduct. ... View more

These clowns think that by deleting our email capability "they are improving our service". They are deluded and have no jdea. Wonder how many Internet customers they will retain by this aggressive act of stupidity! They have been reported to the ACCC for changing our terms and conditions. ... View more

Basil,   Your company has made a huge mistake by making these changes. The backlash will be that your Internet customers will exit TPG and find other Internet services. The fact that you haver forced an unwanted change on your client base in a manner that means we do not know what the future costs of email services will be until the 3rd quarter of 2024 is what we are all upset about.  Do not be surprsied to see your customer base shrink! ... View more

How can you claim that POP3 emails are free? They do not exist unless you pay for an Internet Plan as per your email Terms Of Service which have conveniently disappeared from your website on 19th June 2023   1.0 Provision of Service 1.1 TPG Email and Email forwarding plans do not provide the Customer with Internet access, so the Customer will require a separate dialup or broadband service in order to access their TPG email or email forwarding service. 1.2 TPG email and email forwarding services are only activated on receipt of the annual subscription fee. ... View more

WE havelodged a compliant with the ACCC as follows;   Report a consumer issue | ACCC   Part 1 TPG (and its subsidiary companies iiNet and Internode) have decided to remove all email processing from their services. They have inadequately notified their customer base, a few have emails, and the majority of customers are finding out by word of mouth and community groups contacting people and there is a link on the page advising that email services are being discontinued The advice from TPG is that for customers to migrate to The Messaging Company by 15th September 2023 or their emails will be deleted in total. Part of the communication from TPG is that no details are yet known about the cost of the new service provider, other than that will be advised in 2024. "TPG will pay The Messaging Company email service charge until 15 September 2024. After 15 September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service."   There is a fundamental issue here on several fronts. 1. We and all other customers paid for services NBN/Internet that included email addresses and email hosting. 2. TPG has broken their contract terms and conditions 3. Failed to provide adequate communication 4. Fail to offer any reduction in monthly fees due to withdrawal of email service. 5. Makes no effort to disclose contractual terms and costs of the new provider.   Part 2 The reply received through the TPG Community Support person was that the email service "is complementary" so no fee reduction will be provided.   Their email Terms of Service (that were removed from their website on 19th June 2023 this year) shows clearly the need to have an Internet /NBN plan with TPG (or iiNet or Internode) in order to be able to have an email account. I have located a prior version of the web page that existed and was modified on 23rd March 2023 at 11.23:23 Terms and Conditions of TPG IMAP & POP3 Email Service (archive.org)    Action needed 1. TPG needs to reduce its monthly fees for Internet/NBN immediately 2. Full disclosure of the company fees immediately for the company they have recommended we migrate across to 3. A penalty for inadequate communication and deceptive conduct.   Lodge a complaint with the ACCC do it today!  Report a consumer issue | ACCC ... View more

Here are the Terms and Conditions for TPG email that require that an NBN/Internet plan exist in order to have email. TPG have terminated this agreement, not the customers! TPG have deleted this page from the Internet but I managed to locate the version that existed prior to deletion, dated 23rd March 2023 at 11.23:23 It looks like TPG deleted all details on this page on 19th June 2023 Terms & Conditions  This agreement is with TPG Internet Pty Ltd (ABN 15 068 383 737). 1.0 Provision of Service 1.1 TPG Email and Email forwarding plans do not provide the Customer with Internet access, so the Customer will require a separate dialup or broadband service in order to access their TPG email or email forwarding service. 1.2 TPG email and email forwarding services are only activated on receipt of the annual subscription fee.  2.0 Billing 2.1 Minimum subscription period: 12 months, paid in advance. This annual subscription fee is non-refundable. 2.2 Annual subscription fee: As specified for the Customer’s particular plan on the TPG website at the time they register or renew the plan. 2.3 Renewal: By email invitation, one week before the plan expires. 2.4 A TPG email plan or email forwarding plan will only be activated once the annual subscription fee has been received by TPG. 2.5 Payment options: Credit card only 2.6 Accepted credit cards: Visa, Mastercard, American Express, Diners Club. Accounts paid with an American Express or Diners Club card will incur a surcharge of 3.02% and 2.75% (incl. GST) of the invoice amount respectively when TPG debits the card. 3.0 Email Only Plan / POP3 Email Accounts 3.1 A TPG Email Only plan provides the Customer with one POP3 email account for one year. Features and limitations are as detailed on the TPG website at http://www.tpg.com.au/products_services/pop3.php. 3.2 The email accounts provided for free with many TPG Internet dialup and ADSL plans are POP3 email accounts. 4.0 Email Forwarding Plan 4.1 A TPG Email Forwarding plan allows emails sent to a nominated TPG email account, or any attached email aliases to be forwarded to one outside email address nominated by the Customer for one year. The email forwarding service does not provide the Customer with any other email facilities, storage or Internet access. Virus filtration is performed, but SPAM or Junk Email filtration is not available. 5.0 IMAP Email Plan 5.1 A TPG IMAP plan provides the Customer with one IMAP email account for one year. Features and limitations are as detailed on the TPG website at http://www.tpg.com.au/products_services/imap.php. 6.0 Cancelling an Email or Email Forwarding Service 6.1 The customer can request to cancel their email or email forwarding service any time by providing TPG with written notice. Email/postal address details can be found online at http://www.tpg.com.au/about/contact.php. 6.2 The Customer will not be refunded for part of a year if the service is cancelled before the end of a billing year. 6.3 In order for the Customer to receive emails sent to the Customer’s TPG email account after it has been cancelled, the Customer may request a once-off forwarding of this remaining email to one outside email address. This once-off option is only available to the Customer within 30 days of cancelling the service. 7.0 Filtering 7.1 Virus filtering is performed on all email passing in or out of the TPG email servers, and will not be disabled on individual accounts. Email messages detected with a virus are rejected immediately with details of the virus. The Customer will not receive separate notification for each infected message which is rejected, but will be emailed a fortnightly summary of prevented viruses. 7.2 TPG Customers who regularly send virus emails, or have virus infected emails sent from their network, will be notified daily via email. Failure to fix the virus infected computer will result in a temporary block of all email services for that customer or network. 7.3 SPAM or Junk email filtering is performed on a per email account basis. The account holder is able to select the appropriate filtration level, or disable this service. Email detected and prevented from delivery can be viewed via a website. 7.4 Sender address verification is performed on all incoming emails. This is enabled by default, but can be disabled on a per email address basis. 8.0 Liability 8.1 TPG does not guarantee faultless storage of emails, and will not be liable for any damage or loss, including loss of time, resulting from storage faults. Emails are only temporarily stored online for Email Only/POP3 email accounts. TPG will not be responsible for emails deleted automatically once the specified storage limit is reached – details of POP 3 storage limits are available with the plan details online at http://www.tpg.com.au/products_services/pop3.php. 8.2 TPG POP3 and IMAP email plans offer spam filtering and virus protection facilities. These features are to help the Customer protect themselves against unwanted viruses and junk email. TPG does guarantee protection against spam or viruses and recommends that Customers make use of other available protections such as anti virus software and firewalls. 8.3 TPG recommends that the Customer uses email client software (i.e. an email program) which will download and store copies of the Customer’s email on their own computer and/or will enable the Customer to make hard copies of important emails.   ... View more

Here are the Terms and Conditions for TPG email that require that an NBN/Internet plan exist in order to have email.   You have deleted this page from the Internet but I managed to locate the version that existed prior to deletion, dated 23rd March 2023 at 11.23:23   It looks like you deleted all details on this page on 19th June 2023 Terms & Conditions   This agreement is with TPG Internet Pty Ltd (ABN 15 068 383 737). 1.0 Provision of Service 1.1 TPG Email and Email forwarding plans do not provide the Customer with Internet access, so the Customer will require a separate dialup or broadband service in order to access their TPG email or email forwarding service. 1.2 TPG email and email forwarding services are only activated on receipt of the annual subscription fee.   2.0 Billing 2.1 Minimum subscription period: 12 months, paid in advance. This annual subscription fee is non-refundable. 2.2 Annual subscription fee: As specified for the Customer’s particular plan on the TPG website at the time they register or renew the plan. 2.3 Renewal: By email invitation, one week before the plan expires. 2.4 A TPG email plan or email forwarding plan will only be activated once the annual subscription fee has been received by TPG. 2.5 Payment options: Credit card only 2.6 Accepted credit cards: Visa, Mastercard, American Express, Diners Club. Accounts paid with an American Express or Diners Club card will incur a surcharge of 3.02% and 2.75% (incl. GST) of the invoice amount respectively when TPG debits the card.   3.0 Email Only Plan / POP3 Email Accounts 3.1 A TPG Email Only plan provides the Customer with one POP3 email account for one year. Features and limitations are as detailed on the TPG website at http://www.tpg.com.au/products_services/pop3.php. 3.2 The email accounts provided for free with many TPG Internet dialup and ADSL plans are POP3 email accounts.   4.0 Email Forwarding Plan 4.1 A TPG Email Forwarding plan allows emails sent to a nominated TPG email account, or any attached email aliases to be forwarded to one outside email address nominated by the Customer for one year. The email forwarding service does not provide the Customer with any other email facilities, storage or Internet access. Virus filtration is performed, but SPAM or Junk Email filtration is not available.   5.0 IMAP Email Plan 5.1 A TPG IMAP plan provides the Customer with one IMAP email account for one year. Features and limitations are as detailed on the TPG website at http://www.tpg.com.au/products_services/imap.php.   6.0 Cancelling an Email or Email Forwarding Service 6.1 The customer can request to cancel their email or email forwarding service any time by providing TPG with written notice. Email/postal address details can be found online at http://www.tpg.com.au/about/contact.php. 6.2 The Customer will not be refunded for part of a year if the service is cancelled before the end of a billing year. 6.3 In order for the Customer to receive emails sent to the Customer’s TPG email account after it has been cancelled, the Customer may request a once-off forwarding of this remaining email to one outside email address. This once-off option is only available to the Customer within 30 days of cancelling the service.   7.0 Filtering 7.1 Virus filtering is performed on all email passing in or out of the TPG email servers, and will not be disabled on individual accounts. Email messages detected with a virus are rejected immediately with details of the virus. The Customer will not receive separate notification for each infected message which is rejected, but will be emailed a fortnightly summary of prevented viruses. 7.2 TPG Customers who regularly send virus emails, or have virus infected emails sent from their network, will be notified daily via email. Failure to fix the virus infected computer will result in a temporary block of all email services for that customer or network. 7.3 SPAM or Junk email filtering is performed on a per email account basis. The account holder is able to select the appropriate filtration level, or disable this service. Email detected and prevented from delivery can be viewed via a website. 7.4 Sender address verification is performed on all incoming emails. This is enabled by default, but can be disabled on a per email address basis.   8.0 Liability 8.1 TPG does not guarantee faultless storage of emails, and will not be liable for any damage or loss, including loss of time, resulting from storage faults. Emails are only temporarily stored online for Email Only/POP3 email accounts. TPG will not be responsible for emails deleted automatically once the specified storage limit is reached – details of POP 3 storage limits are available with the plan details online at http://www.tpg.com.au/products_services/pop3.php. 8.2 TPG POP3 and IMAP email plans offer spam filtering and virus protection facilities. These features are to help the Customer protect themselves against unwanted viruses and junk email. TPG does guarantee protection against spam or viruses and recommends that Customers make use of other available protections such as anti virus software and firewalls. 8.3 TPG recommends that the Customer uses email client software (i.e. an email program) which will download and store copies of the Customer’s email on their own computer and/or will enable the Customer to make hard copies of important emails. ... View more

You are not correct. Your email services are an embedded and included feature within your NBN plans. Check out the Critical Information Statements for each plan. It doesnt say "complimentary". They are not and have never been listed as complimentary.  We have also been paying an additional $80 per year for IMAP emails on top of our NBN plan cost. What happens to the IMAP version of our emails if we migrate to TMC? We do not want to go back to the POP3 rubbish that was provided as part of the plan even though we still have one POP3 account. ... View more

We have reported this to the ACCC. I encourage that all users reprt this to ACCC as they have made no effort to reduce any costs of existing services that have included email in the past. ... View more

TPG please advise how much reduction in price will be occurring immediately from everyone's Internet monthly fees (that include email) now that we havev been forced to move elsewhere? ... View more

TPG please advise how much reduction in price will be occurring immediately from everyone's Internet monthly fees (that include email) now that we havev been forced to move elsewhere? ... View more

TPG please advise how much reduction in price will be occurring immediately from everyone's Internet monthly fees (that include email) now that we havev been forced to move elsewhere? ... View more

Very well summarosed position for us all to consider.   Has anyone asked TPG yet how much they are going to deduct off everyone's Internet monthly fees (that include email) now that they have forced us to move elsewhere? ... View more

I hope that senior managment and shareholders realise that you are going to lose tens of thousands or more of customers as a result of your actions to terminate email services.   The groundswell of customers are working out now who will be providing their internet services instead of through your company.   Telling us we have the option to move to The Messaging Company with NO VISIBILTY of what the costs will be next year is a disgusting treament for the actions you are taking.   We expect a REDUCTION in our Inernet charges seeing emails are no longer being supported. You will have no customers as a result of this unbelievably stupid move.   I wouldn’t want to be a shareholder in TPG given the offhanded treatment given to your customers and all the underlying companies (iiNet, Internode, Adam etc). These too are all affected. ... View more

Q: Will it cost me money to have my email service with TMC?  A: Your service provider has paid TMC to provide your email service until late 2024. After this point, we will communicate with customers about any changes, including pricing. We intend to offer a webmail service for no or very low cost through to premium services, including the option for your domain for your email. i.e., me@myname.au     NOT HAPPY ABOUT BEING MIGRATED WITHOUT KNOWING COSTS OF THE SERVICE! ... View more

The Messaging Company Terms of Service page says   Services means the emails services that we provide to you including Basic Services, Premium Services and any other services offered by us on our website from time to time. (o) Service Features means any products, features, benefits, add-ons or extra services we provide on top of or as part of the Services such as personal calendars, address books, task lists, storage or email pre-scanning   ALL FOR A FEE!   See 20230724 TMC - Terms of Service (themessaging.co) ... View more

I already have a POP3 account and wish to have the same user email address name set up as an IMAP account. Can this be done for the annual fee of $40 per annum?   By the way you should post on your plans page that IMAP accounts cost $40 per annum for each account. I would NEVER have taken up a POP3 account in the first instance with you had I known this was an issue. ... View more