I called last night and got Coco on the phone to service my call.
She was not able to solve the problem and got very upset when I told her to do as she was mentioning in a good case scenario. The team had made my scenario a bad case for refund. So I was able to tell her and prove it to her how I was correct and deserved a refund. Today she started bullying me by leaving message to convey that she can discuss and I should tell her what time. I responded the text as she had demanded. But she made a fool of me by not acknowledging it. I called up their team 3 to,es and got Tayla/Kayla, Mel and Grey on the phone. I explained that I need to talk to her manager but they kept me on hold and the extended hold was that they were not able to get the manager.
Hi @ComplaintCoco ,
Thanks for raising this to us. We're sad to know that you feel that way, we're able to locate the account using your community details we can see that you have been in contact with one of our Mobile Specialists today. We do not tolerate this kind of behavior we'll deal with this internally. On the other hand, we will raise this to our Mobile Team for further handling and arrange one of our Senior Mobile Specialists to contact you tomorrow.
We apologise for any inconvenience, let us know should you require further assistance.