I still have no home internet and have been unable to contact TPG;
I understand the a large number of people will be experiencing service issues at the moment however this is ridiculous, there appears to be no queue order for working through tickets and emails as I sent my intial email on the 1st April (3 weeks ago).
Please organise to contact me, I do not expect that I will be paying for service during this time that I have had no internet service and no customer service.
Apologies for the difficulties you have had. Due to Corvid-19 restrictions Like many organisations TPG has had to change its processes for the time being.
I have attached for you two links that will help withyour relocation using either the My Account system or the new MyTPG app.
I hope that helps
My TPG app for IOS and Android - https://www.tpg.com.au/download
As i have pointed out multiple times (and emailed through screenshots of) I am unable to use the online self service function to relocate my service, I receive an error message saying to CALL TPG. If I was able to use the online sevice I would have moved my service 3 weeks ago.
Earlier in this post Jayesh advsied he had created a ticket, can you confirm if this is correct and provide a reference number? Please take the time to deal with my service properly or put me in some kind of queue to do so.
I have also tried using the app and the service is no different.
Sorry to hear that you haven't receive update. I have checked with relocation team so someone will give you a call in an 1 hour. Your previous ticket reference #59474250.