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Unable to log into TPG account

Level 2
Hey, I have been trying to log into my TPG account, however it comes up with an error and says “sorry, the mobile number on your account is missing or invaild” I have TPG NBN plan and not a mobile plan.

I tried to do forget password and it comes up with an error too and told me to call. I have been on hold for 2 hours in the call…. Is there anyway to get around this and fix this issue?

I have managed to log in in the past year but for some reason, unable to now.

Hi @Lammie,


Based from the screenshot, you either do not have a saved mobile number or it is not updated. 


Send us a private message and we'll help check your account.