Hi @Joe_a, the reason why you're experiencing this is due to an unplanned email outage and this is posted on our Service Status Page.
To view more updates, you may visit this link:
We apologise for the inconvenience.
Once the outage has been resolved, let's check the email issues that you are experiencing.
As of the moment, we can't do anything until the issue within our mail server is resolved.
Our network Engineers are actively working to resolve the issue at the earliest.
You may check our Service Status Page located here for updates: https://www.tpg.com.au/servicestatus.php?category=30&timeframe=now
what outage?? your service status page indicates that there are no issues.
Secondly, does this mean that there has been an outage for over 6 months, because this is how long if not longer I have experiencing this problem. It is only until recent times that it is been reported here
We understand that you have been experiencing this issue for over 6 months now and we'd be glad to investigate further. Though our Service Status Page shows that the email outage has been lifted, we are still coordinating the matter with our Network Engineers to check for any possible underlying issue, @Joe_a. We'd be glad to assist you and we'll revert to you once an additional update is received.
Hi @Joe_a, you mentioned that you're not having issues sending email on your personal computer or via TPG Post office.
We are suspecting that this issue has something to do with the Samsung Mobile Email settings. Did you try to contact Samsung about this?