TPG Community

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Submit a cancellation request

Level 1a
I want to cancel internet and home phone because we have moved out my house on 28March. Can u help me to do the process of disconnection? We don’t want to use it continues. Thanks u
3 REPLIES
Moderator

Good day @adamtai9710,

 

We require customers to send written cancellation notices via email. I've sent the details via private message with the process.

 

Let us know should you require any assistance.

 

Kind regards,

Level 1b

why are the instructions sent privately? Why is TPG so secretive about processes for cancellation? Why do you make it as difficult as possible for customers to access information elevant to canceling service with you?

Moderator

Hi @NOTHAPPYJAN,

 

We have received your post in a separate thread and replied to it.

 

Please check our response here: https://community.tpg.com.au/t5/TPG-Community-Feedback/how-can-i-cancel-my-account/m-p/5256#M227.