Good day @adamtai9710,
We require customers to send written cancellation notices via email. I've sent the details via private message with the process.
Let us know should you require any assistance.
why are the instructions sent privately? Why is TPG so secretive about processes for cancellation? Why do you make it as difficult as possible for customers to access information elevant to canceling service with you?
We have received your post in a separate thread and replied to it.
Please check our response here: https://community.tpg.com.au/t5/TPG-Community-Feedback/how-can-i-cancel-my-account/m-p/5256#M227.