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Unable to unsubscribe from tpg emails

rojtel
Level 3
Ive been receiving emails and texts from tpg about offerings from the company. While i am a current customer i do not wish to receive this information. When i click the unsubscribe link in my email client it asks me what i would like to unsubscribe from. When i make my selection and click submit it comes up with an error stating 'request denied'
I no longer want to receive any promotional material from tpg. If no action is taken regarding this i will have to escalte this to the acma as you are basically spamming me.
Thanks in advance
See attached screenshot.
2 REPLIES 2
Aubrey
Moderator

Hi @rojtel, let's help in getting this sorted for you. Please send us a PM with your details and we'll look into your account.

 

Thanks! 

rojtel
Level 3

Pm sent