Unauthorised cancellation of mobile number

[WHK]

Angeli - I've been waiting 3 days now and cannot wait any longer. Please just get whoever is responsible to have this fixed NOW.

[Anonymous]

Hi @WHK, 

Can you please restart your mobile phone and then test the mobile services? It should be active by now. Let us know how it goes.

[WHK]

Hi Angeli, I've just restarted the phone and tried to make a call - but still getting the message that 'the account has expired', and also don't have any internet connection.

Please advise.

[Anonymous]

Thanks for confirming this. We're now talking with our accounts team regarding your service reactivation. 

[WHK]

Can I get an update on this please? I need this connected before the end of today.

[Anonymous]

Hi, we've been trying to manually activate your mobile number; however, the system is requiring a $20 upfront fee to be billed. Will it be okay if we will debit you another $20 to do the manual activation and then we'll reverse and refund it afterwards? 

[WHK]

YES! Anything to get my service back on ASAP.

And as long as I see the credit not long after.

[Anonymous]

We've initiated the manual activation and it is in progress. The system will withdraw the request if the upfront fee is unsuccessful. 

[Anonymous]

The system has once again withdraw the activation order. Does your credit card have sufficient funds?

[WHK]

Oh my God - YES it has plenty of funds!