Verify identity?

[matthewrandalls]

Is it normal to have to enter a 'secret text pin code' received by text to log into my account to verify my identity every time I go to log in? Kinda really annoying having to close the webpage, remember the pin and verify it every time..

[Ahra_G]

Hi @matthewrandalls,

Our customers' security and privacy is something that is very important to us. We are continuously working on our security processes to protect our customers.

At this point, MFA via SMS is the only option available. We do appreciate your feedback and we'll definitely take this on board.

Thanks!

Ahra_G