Why isn’t payment deducted?

[Elshazaayraa]

Hello, i’ve already updated my card and there’s money for you guys to deduct. However, i still couldnt access to internet

[KarlB]

Hi @Elshazaayraa 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl