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account expiry message

marine
Level 2

Hi, I'm getting an automated “account expiry message” playing at the beginning of every call. I pay my bill via direct debit and have no outstanding amounts. Could someone look into it and fix it for me please? 

Thanks.

1 REPLY 1
Riezl
Moderator

Hi @marine, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community