cancel my NBN plan

[zhizhouc]

I want to cancel my NBN plan at the end of this month. What should I do?

[Will]

Hi @zhizhouc 

We regret to hear that you no longer want to continue your service with us. I can have our Escalations Team contact you regarding your concern. Can you PM us the following so we can organize a call?

• Customer ID or username of the account you wish to cancel
• Reason for canceling the account
• Best contact number
• Preferred time for a call

For your reference: How do I private message (PM) in the community

Regards,

Will

[zhizhouc]

• username of the account: XXXXXX
• Reason for canceling the account: I'm leaving Aus.
• Best contact number: XXXXXX
• Preferred time for a call:  10am - 5pm, but not on 8/11/2019
• thanks!

*Note: Post has been edited to hide your account username and contact number for security and privacy reasons.

[Will]

Hi @zhizhouc 

Thanks for providing the information we requested. I have arranged a call from our Escalations Team to call you tomorrow (Nov 7) between 10AM - 12NN VIC.

[Will]

Hi @zhizhouc

Our Escalation Team tried to call, but were unable to reach you. Let us know when you're amenable for another call back.

[Will]

Hi @zhizhouc

It appears that you have already spoken with our Escalations Team. Based on our records, you have agreed to a change of ownership instead. As discussed with you please follow the process noted in the email that was sent.