We regret to hear that you no longer want to continue your service with us. I can have our Escalations Team contact you regarding your concern. Can you PM us the following so we can organize a call?
For your reference: How do I private message (PM) in the community
*Note: Post has been edited to hide your account username and contact number for security and privacy reasons.
It appears that you have already spoken with our Escalations Team. Based on our records, you have agreed to a change of ownership instead. As discussed with you please follow the process noted in the email that was sent.