cancel my NBN service

Level 1b

Hi,

 

I'd like to cancel my NBN service.

We are still within the 14days cooldown.

We have had technician here to resolve the issue but no availiable.

We have to sign up existing provider.

 

My username : xxxxxxxx

2 REPLIES 2
Highlighted
Moderator

Hi @canghoonc78 ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We're able to locate your account using your given details. We've seen that the connection issue with the service is now being handled by our Engineering Team.

 

We will chased this up with them and request for urgent feedback, expect a call from one of our Engineers within the day. We apologise for any inconvenience, let us know should you require further assistance.

 

Cheers!

Highlighted
Moderator

Hi @canghoonc78,

 

We've seen that you have been in touch with one of our Engineers and provided the current case progress. Based on the latest log we need to arrange another appointment for the NBN technician check the MDF but they will require an access to it. Further updates will be provided by our Engineers.

 

Let us know should you require further assistance.

 

Cheers!