cancel my service

Level 1

How do I go about cancelling my service? I've tried calling to do this and all I get is someone transferring me and then I get hung up on. My account number is xxxx and my e-mail is,Tel:xxxxxx


Hi @6164122,


Welcome to TPG Community!


We're sorry to know that you've decided to cancel the service.


We have arranged an escalation officer to contact you tomorrow before 12PM NSW Time to address this concern.


Should you have a preferred contact number and time, please send it via PM.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Let us know should you need further assistance. Thank you.


Hi @6164122,


We understand that an Escalation officer has been in touch and discussed the process.


Please follow the instructions that were sent via E-mail.


Should you require further assistance, please let us know.


Kind regards,