Hi @carynrasmus
Welcome to TPG Community!
We tried to locate your account using your community details to no avail.
What are the troubleshooting that you've tried to far? Since you've been experiencing the issue for Months now, were you able to report this to our Mobile tech team?
If not, please send me a PM with your TPG username or customer ID number. We'd like to understand the situation and arrange a call from our Mobile tech team if needed.
How to send a PM? Click here.
Regards,
BasilDV
