close my account

[sonialazaro1970]

Hi,

please, it is possible to close my account by internet?. I come back to my country and to me is difficult another method.

Regards

Antonio

[Ahra_G]

Hi @sonialazaro1970, 

Welcome to the Community! 

I've located your account using your Community details and we regret to know that you wish to cancel the service your service. 

In order for us to further assist you, kindly send us with your best call back number via private message as well as your most convenient time to receive a call so I can organise a contact to be made from our Accounts Team. 

Regards, 

Ahra_G

[Will]

Hi @sonialazaro1970,

We have yet to receive a PM from you.

Please send us a PM with the following information:

• Customer ID or username of the account you wish to cancel
• Best contact number
• Preferred time for a callback
• Reason for cancelling the account

For your reference: How do I private message (PM) in the community

Regards,