international roaming charge

[Zhongqi]

Hi TPG

I have inactive my international roaming on 6th Augest 2020, I didn't use it, it charged me $500 but one month passed already, i still did not get my money back, could you please tell when i can get my money back? 

thanks

[Riezl]

Hi @Zhongqi , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community