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is this the right spot for problems with post office

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Level 1b

not sure if i am in the right place i need help . in tpg post office i keep getting a mesage  "SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '8388607' for key 'PRIMARY'" from post office when i try to add or change a contact even though the contact is a new contact 

20 REPLIES 20
Moderator

Hi @amustang

 

Our Post Master tried to fix it remotely on our end. 

 

Kindly check if you are still experiencing issues with the Post Office. 

 

Let us know how it goes. 

 

 

Thanks! 

Level 1b

no still not working

Moderator

I see, @amustang. Are you still getting the same error? Have you already tried using other browser or tried with another device? 

Level 1b

Hi i have tried microsoft Edge Ang Google Chrome neither of them have worked i have not tried a different computer i can try that when i get home from work tonight if you think this may help sorry got to go to work now cheers Paul

Moderator

Appreciate the update, let us know how it goes. Thank you. 

Level 1b

sorry no good same on both computers 

cheers Paul

Moderator

Thanks @amustang. We have raised the matter with our Post Master and we'll be in touch as soon as an update is received.

Moderator

Hi @amustang, can you provide us the screenshot of the error message you're getting?

Moderator

Hi @amustang, we'd like to know if you are still having issues. Feel free to provide us the screenshot of the error message. Thank you.