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Level 2
plan change
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Moderator

Hi 

 

Please follow this, you should be able to do it online easily.

 

Need to change your NBN plan? This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

To change your mobile plan check out this guide.

 

1. Log in to My Account at https://www.tpg.com.au/home/myaccount

 

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 2. Under NBN Account Management, click Change your Plan

 

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3. Re-enter your TPG username or Customer ID and password and click Next

 

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 4. Select the box for I want to change my NBN plan and click Next

 

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5. Choose the speed tier you prefer – NBN12 (Basic), NBN50 (Standard Plus), or NBN100 (Premium) and select the NBN Bundle you prefer:

 

Important: For the NBN12 S and SL Bundle, NBN50 SL Bundle, and the NBN100 SL Bundle, you have the option to include the Oz Talk Home Bundle Add-on for an extra charge of $10 a month. Tick the box for the Oz Talk Add-on if you would like to include this in your plan.

 

6. Click Next and follow the prompts to complete your plan change. You're done! You have now successfully changed your NBN plan.

 

You are able to change your TPG NBN plan as often you need, depending on the speed you want! For more information about our NBN plans, head over to https://tpg.com.au/nbn#section2

If you require further assistance, you can chat with our Plan Change Team at https://www.tpg.com.au/chat/planchange-movinghome. 

 

 

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4 REPLIES 4
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Moderator

Hi    

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 2

hengelmolenj postcode 4157,PH 0732453476 all I want is a nbn plan change .tried for weeks ,impossible with tpg system .

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Moderator

Hi 

looking at your account now 

 

thanks 

Rajen 

Highlighted
Moderator

Hi 

 

Please follow this, you should be able to do it online easily.

 

Need to change your NBN plan? This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

To change your mobile plan check out this guide.

 

1. Log in to My Account at https://www.tpg.com.au/home/myaccount

 

pic1.png

 2. Under NBN Account Management, click Change your Plan

 

pic2.png

3. Re-enter your TPG username or Customer ID and password and click Next

 

pic3.png

 4. Select the box for I want to change my NBN plan and click Next

 

pic4.png

 

5. Choose the speed tier you prefer – NBN12 (Basic), NBN50 (Standard Plus), or NBN100 (Premium) and select the NBN Bundle you prefer:

 

Important: For the NBN12 S and SL Bundle, NBN50 SL Bundle, and the NBN100 SL Bundle, you have the option to include the Oz Talk Home Bundle Add-on for an extra charge of $10 a month. Tick the box for the Oz Talk Add-on if you would like to include this in your plan.

 

6. Click Next and follow the prompts to complete your plan change. You're done! You have now successfully changed your NBN plan.

 

You are able to change your TPG NBN plan as often you need, depending on the speed you want! For more information about our NBN plans, head over to https://tpg.com.au/nbn#section2

If you require further assistance, you can chat with our Plan Change Team at https://www.tpg.com.au/chat/planchange-movinghome. 

 

 

View solution in original post