terminate/cancel my internet service

[nyaho1217]

Hi Support,

please cancel my internet service as I will be no longer living at my place and moving in early Dec.

i've sent an email to customer_service@tpg.com.au

thanks.

Suk

[nyaho1217]

I've just found that my new home has TPG FTTB bundle available as well and relocation fee is free !!!

I've sent another email to support in regarding this.

thanks.

Suk

[BasilDV]

Hi @nyaho1217 

We've edited your previous post with your CID. Please avoid posting your account information on a public thread as it may compromise your account security.

We checked your Email with your new address and can confirm that TPG FTTB is available for you.

I'll advise our Relocation team to contact you or respond to your email and process the order with your new address.

They'll be in touch with you tomorrow between 9AM - 10AM using the number that we have on file. If you have updated your contact number, please let us know.

Regards,

BasilDV