unable to access account due to a new mobile number and text conformation is being sent to old/deactivated mobile numbe

[NRC]

i have sent a request to privacy@tpgtelecom.com.au with my new mobile number but to no avail as nothing appears to be happening? is there another way to get my mobile number changed so i can access my account?

[Aubrey]

Welcome to TPG Community @NRC!

When you no longer have access to your account as your mobile number is outdated, full ID verification is required to be sent to our privacy team. We're here to help in getting a quick resolution to this matter. Please send us a private message with your account details and we can go from there.

Thanks!