updating payment details "stuck"

[parksfam]

I changed my payment details 24 hours ago to a direct debit. Since then the message in my account is 'payment processing" except that it isn't and I have no phone.

I cannot add a credit card as it won't allow me to change the payment method while it is 'stuck' and I cannot use my phone.

[kate_]

Hey @parksfam, direct debit payments can take up to 4 business days to be processed, which is why your payment is showing in progress.

We'd like to see if we can help out. Send me a PM here and we'll take a look.