I have literally been trying to cancel my TPG business internet for 3 months. TPG rarely repies and when they do the responses are always the same and i reply with details and hear nothing....tried to cancel voa the website platform 3 times, same issue, amounts to nothing, been trying since July 25th and now I am getting the new reply telling me to provide my account name and details yet again, like a broken record. Ive already cancelled my credit card, charged back the last 2 months with my card company, (and got my refund LOL) and tpg still keeps me connected. Very strange. I have done everything TPG has guided me to do in order to cancel the service but its like a cat and mouse game i think, and the internet is the proverbial ball of string....Is this the tactic of TPG to not allow customers to cancel their internet so you can try to keep billing them? I find that rather unconcionable. I will use the evidence from the chargeback next week and hand that in a formal complaint to the TIO and fair trading, thats should get things mving in the right direction.
