I have literally been trying to cancel my TPG business internet for 3 months. TPG rarely repies and when they do the responses are always the same and i reply with details and hear nothing....tried to cancel voa the website platform 3 times, same issue, amounts to nothing, been trying since July 25th and now I am getting the new reply telling me to provide my account name and details yet again, like a broken record. Ive already cancelled my credit card, charged back the last 2 months with my card company, (and got my refund LOL) and tpg still keeps me connected. Very strange. I have done everything TPG has guided me to do in order to cancel the service but its like a cat and mouse game i think, and the internet is the proverbial ball of string....Is this the tactic of TPG to not allow customers to cancel their internet so you can try to keep billing them? I find that rather unconcionable. I will use the evidence from the chargeback next week and hand that in a formal complaint to the TIO and fair trading, thats should get things mving in the right direction. ... View more

3 months now and no resolution... I have been trying to cancel my NBN service with TPG for several months now and all cancellation requests submitted online via and within my online TPG account have fallen on deaf hears. I have cancelled previous credit card payment method and now looking to bank to charge back the funds you have taken for service i did not want or need. I have 3 email receipts from each time i have tried to cancel this service and no action has been taken, so i know the requests were received, just never actioned at any time. I have attempted to contact TPG many times, and even via phone where i was assured my enquiry was being handled. Nothing to date has been actioned and TPG still attempts to take money for a service i no longer need or want. ... View more