You may check out this article which may help with your concern: Slow speed issue
If you are using a WiFi connection, signal interference can play a part. We've created some articles that will help you improve your home network.
If the issue persists, please let us know so we can check further. Thank you.
Thanks for the update @dondee0406
This has been raised to our Tech team and someone will be in touch with you today between 6PM - 7PM using the number that we have on file.
Further troubleshooting will be performed with you or someone at home in order to resolve the issue.
Let us know if you need further assistance.