0.7 mbps slow upload speed

[dondee0406]

Pls help, our upload speed is very slow. Can you please check it out and see

Our download speed is fine.

[Riezl]

Hi @dondee0406,

You may check out this article which may help with your concern: Slow speed issue

If you are using a WiFi connection, signal interference can play a part. We've created some articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please let us know so we can check further. Thank you.

[dondee0406]

Hi TPG,

We tried following the steps mentioned on how to check the "slow Speed Issue". But still, the speed did not improve. Please take a look at the screenshot of the speed test conducted during the wifi connection and during directly connected to the modem/router. We checked our plan it is NBN50, I think 0.7mbps is too slow for this plan.

We are concern about the upload speed because it is just 0.7mbps, which clearly affecting our work when uploading some documents to our server since we are working from home.

Please help check

Regards

Dondee0406

[BasilDV]

Thanks for the update @dondee0406

This has been raised to our Tech team and someone will be in touch with you today between 6PM - 7PM using the number that we have on file.

Further troubleshooting will be performed with you or someone at home in order to resolve the issue.

Let us know if you need further assistance.

BasilDV