5.4.7 - Delivery expired (message too old) 'timeout'

[saleseastwest]

Hi,

When I send to a particular email address, I usually receive the following bounce since August:

"Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)".

Details:

Reporting-MTA: dns; rpt-glb-asav2.mgt.tpgtelecom.com.au

Final-Recipient: rfc822;s*****@******.com.au
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)

Any idea if this is a TPG issue or the receiver's service provider and how can I resolve this ?

Any help much appreciated.

[BasilDV]

Hi @saleseastwest 

Is this the only email address that you can't send?

Are you using an email client or the webmail?

BasilDV

[mvandere]

(different user same problem)

Had this happen to two different 'business' email addresses (one in Vic, one in QLD) this year, in both cases a second attempt yielded exactly the same error.

Mind you the error comes back 3 days after the attempt to send.

(Why is Delivery Attempts always 0?)

This from a client

Most recent one was to book an appliance service, luckily I called them.
In both cases they were replies to emails received

[mvandere]

Here's another one from a different recipient

Reporting-MTA: dns; rpt-cro-asav4.mgt.tpgtelecom.com.au

Final-Recipient: rfc822;xxxx@xxxxxxx.com
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) '[Errno 61] Connection refused' (delivery attempts: 0)

It's extremely hard to rely on the email system with so many of these going on