Hello, I would like to cancel my 5g home broadband premium subscription. I have called you guys up previously about how my area has a really slow connection and was told I would be sent an email on how to cancel and send the modem back but it was never sent. Please get back to me ASAP as I am paying for a service I can't even use.
We regret to learn that you're considering to cancel your service with us. We'd love the opportunity help and see what can be done to boost your connection. Please shoot us a private message with your details and we'll go from there.